Payment Methods & Promo Code

Payment Methods & Promo Codes

 

What Payment Options Do You Accept?

 

For online purchases: We accept the following modes of payments; Visa debit/ credit cards, MasterCard debit/ credit cards, Google Pay and Apple Pay.

 

I Cannot Proceed To Pay For My Order, What Do I Do?

We're here to help! Please take a screenshot of the error message (if any) and drop us a message at cs@auracura.co/ +852 9537 8453 (Whatsapp only).  

There are a few possible reasons why your payment was unsuccessful:

  • Your connection may have dropped during checkout.
  • Your card may have been rejected.
    (Our number 1 tip to ensure a smooth checkout experience is making sure your Internet connection is stable and strong before proceeding to pay!)

 

Why Am I Unable To Use My Discount?

There are a few possible reasons why your discount could be invalid:

  • The code has expired
    Check the expiry date of the code, as some of them run for a limited time or expire after a set period.
  • Did you meet the minimum spending requirement?
    There might be a minimum spend requirement and/or on selected product categories.
  • Do you need to be logged in?
    Some promo codes will require you to be logged in to redeem the discount.
  • Has this promo already been used?
    Some promo codes might have restrictions to the number of times it can be used.
  • Have you checked the Terms and Conditions of the promo code?
    Check promo terms and conditions to ensure you've met the promo criteria here.
  • Already applied a promo code?
    Only one promo code can be applied to each order

If you're absolutely sure you've fulfilled the terms and conditions of the discount and still have trouble using it, please drop us a message at cs@auracura.co/ +852 9537 8453 (Whatsapp only) with a screenshot of the error message!

 

I Placed My Order But Forgot To Use My Discount Code, What Should I Do?

Discount codes can't be applied to an order that's already been made!

Reimbursements won't be provided if the code wasn't applied. But you can always save it for your next purchase with us, as long as you fulfil the terms and conditions of the discount!